This Refund Policy applies to all services offered by Sikka Software, including custom software design and development, website and application projects, hosting, and recurring subscription and maintenance plans. Please read it carefully before making a purchase.
1. All Sales Final All fees paid for Sikka Software services are final and non-refundable. We do not offer a cooling-off period. By completing a purchase, you acknowledge and agree that you are not entitled to a refund except as expressly stated in this policy or as required by applicable laws in Saudi Arabia.
2. Services Covered This policy covers all Sikka services, including but not limited to:
- Custom design and development projects (one-time fees and milestone payments)
- Recurring plans (weekly, monthly, quarterly, or annually)
- Hosting, deployment, and maintenance services
- Any add-ons, upgrades, or professional services selected during purchase
3. Non-Refundable Cases Without limitation, the following are strictly non-refundable:
- Any work already delivered, including completed milestones, delivered code, designs, or reports
- Any project after kickoff, once work, planning, or resource allocation has started
- Third-party costs already incurred on your behalf, such as domain registration, SSL certificates, cloud hosting, app store fees, SMS, email, or payment gateway charges
- Accounts or services suspended or terminated due to violation of our Terms and Conditions, local laws, or use for activities considered haram in Islam
- Completed subscription periods that have already been billed and/or consumed
4. Subscriptions and Cancellation You may cancel a recurring subscription at any time to stop future billing. Cancellation does not entitle you to a refund for the current paid billing period or for any prior periods. Your services will remain active until the end of the then-current paid period, after which they will be suspended or terminated per our Terms.
Failure to cancel before the renewal date will result in the next billing cycle being charged, which is also non-refundable.
5. Discretionary Exceptions While we have no obligation to issue refunds, Sikka Software may, at its sole discretion, grant a full or partial refund or service credit in exceptional cases, such as duplicate charges or a proven failure to deliver caused solely by us. Any such exception is made on a case-by-case basis and shall not constitute a precedent or waiver of this policy.
6. How to Request a Review To request a discretionary review, contact us via [email protected] from your account email with:
- Your full name and account email
- Invoice number and payment date
- Service name and reason for the request with supporting evidence
We will review your request in good faith. Decisions are final and not subject to appeal.
7. Processing of Approved Refunds If a refund is approved at our discretion, it will be issued to the original payment method only (e.g., mada, Visa, Mastercard, bank transfer) within 7-14 business days of approval. Processing times of your bank or payment provider are beyond our control and may cause additional delays. Transaction fees, bank charges, and third-party costs are non-refundable and will be deducted where applicable.
8. Chargebacks Initiating a chargeback or payment reversal without first contacting us is a violation of our Terms and may result in immediate suspension or termination of services and deletion of your account. We reserve the right to dispute any chargeback with evidence of delivery and your acceptance of this policy.
9. Dispute Resolution Any disputes arising under this policy will be resolved in the justice system of Saudi Arabia, and you agree to submit to the jurisdiction of these courts.
10. Changes to This Policy Sikka Software reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or through direct communication to you, such as email or a notification within our service platform.
11. Contact Information For any questions regarding this Refund Policy, please contact us through our website or via [email protected]
Sikka Software
Commercial Record: 2050141166
Mobile Number: +966531045453
Qais Bin Bahar St., Ash Shati Ash Sharqi, Dammam, Saudi Arabia
